Deposit Information
You are required to pay a 10% deposit of the total reservation amount when booking your reservation. If you cancel your reservation at least seven (7) days before the scheduled pick-up date, your deposit will be refunded. However, if you cancel your reservation less than seven (7) days before the scheduled pick-up date, your 10% deposit becomes nonrefundable, and you may be responsible for any additional charges that apply based on the timing of your cancellation.
Cancellation Policy
You may cancel your rental reservation at any time; however, you will only be eligible for a refund if the reservation is cancelled at least 7 days before the pick-up date. If the cancellation is requested less than 7 days before the pick-up date, you will not receive a refund of your deposit or any other charges that have been paid.
Driving Policy
When it comes to our drivers, we enforce a strict policy regarding their allowed hours of operation. Our driving policy follows the federal passenger-carrying vehicle regulations set forth in Code 395.5. This means that our drivers follow the regulations below while providing services to our clients.
No motor carrier of passengers shall permit or require any passenger-carrying CMV driver to drive:
- More than 10 hours following 8 consecutive hours off duty; or
- For any period after having been on duty 15 hours following 8 consecutive hours off duty.
No motor carrier of passengers shall permit or require any passenger-carrying CMV driver to drive, regardless of the number of motor carriers using the driver's services, for any period after the driver has been on duty:
- 60 hours in any 7 consecutive days if the carrier does not operate CMVs every day of the week; or
- 70 hours in any 8 consecutive days if the carrier operates CMVs every day of the week.
Note: A Van-on-Demand rental service does not have a minimum or maximum rental period requirement. If a client schedules a Van-on-Demand service that exceeds the limits established under Code 395.5, the driver may be legally required to cease operations for up to 2 days during the week in order to remain compliant with federal regulations.
Insurance Policy
With our Van-on-Demand service, no passenger is required to provide proof of insurance. However, because we provide both the vehicle and the driver, we maintain insurance coverage that allows us to operate legally. Our coverage includes liability insurance of up to $1.5 million and physical damage coverage of up to $130,000.
Pricing Policy
Our pricing is based on hourly usage. Our GPS tracking system records the number of hours our drivers spend operating vehicles for our clients. After the trip has ended, the final amount due is calculated based on the total driving hours logged and the hourly rate applicable to the specific vehicle that was used.