Frequently Asked Questions

To make a reservation, please follow the following steps:

• Begin at our homepage and select the dates and times you wish to reserve our rental service for in the boxes at the top of the page.
• Select your desired pick-up and drop-off locations from the available options.
• Enter the number of hours you wish to have the vehicle rented and how many passengers will be present.
• Browse our available vehicles, seeing the details of each one, and select the one best suited to what you are looking for.
• Enter your contact information.
• Submit your information and await a call from one of our agents to provide you with a quote. They will assist you with finalizing your reservation.
• Finally, enjoy TourVanGo’s luxury vehicle during your rental period!

You can cancel your reservation by going to your reservation details on your account and selecting the “Cancel My Reservation” option. You can also speak with one of our agents over the phone when you call (818) 566-0005 and request a cancellation.

You will be subject to a refund as long as you cancel your reservation at least 7 days before the scheduled pick-up date. If you cancel less than 7 days before the pick-up date, you will not be liable for a refund.

Yes, for reservations booked 7 or more days before the requested pick-up date, an authorization for $99 is held on your account. 7 days before the pick-up date, your account is charged for the $99 and the deposit becomes nonrefundable.

Yes, we do allow one way rental services. Please be advised that for a one way rental, the price will be 1.5x the original price.

Yes, pets are allowed in the vehicle. Please be advised that if there is an excess amount of pet fur in the vehicle, an additional cleaning fee will be charged.

The amenities vary from vehicle to vehicle. All of our vehicles have at least one television, LED interior lighting, comfortable seating, charging adaptability, air conditioning, Bluetooth connection, and storage space that holds up to 10 large suitcases. Our higher level vehicles include more amenities such as a refrigerator, bar, PlayStation 5, and more!

Smoking is not permitted in any of our vehicles under any circumstances.

We are already fully insured, so we do not offer additional insurance options.

We can pick-up our passengers from any location within the United States.

Yes, you can. If you wish to be picked up from the airport in one of our shuttle vans, your driver will park in the designated parking structure and track your flight details. Once you have deboarded the plane, you will need to contact the driver to let them know which terminal you will be exiting from and then wait for them at the marked pillar. Your driver will then make their way to you and take you on your journey!

No, your drop-off location does not have to be the same as your pick-up location.

Our minimum rental length is 2 hours.

There is no maximum rental length. However, please note we follow the federal code 395.5. This means that:

• No motor carrier of passengers shall permit or require any passenger-carrying CMV driver to drive:
  1. More than 10 hours following 8 consecutive hours off duty, or
  2. For any period after having been on duty 15 hours following 8 consecutive hours off duty.
• No motor carrier of passengers shall permit or require any passenger-carrying CMV driver to drive, regardless of number of motor carriers using the driver’s services, for any period after the driver has been on duty:
  1. 60 hours in any 7 consecutive days if the carrier does not operate CMVs every day of the week; or
  2. 70 hours in any 8 consecutive days if the carrier operates CMVs every day of the week.
• This means that if a client were to schedule a Van-on-Demand service for longer than the length allotted per 395.5, the driver will be legally required to not operate for 2 days of the week.

There is no limit to the number of stops you have while renting with us. However, for any stop that goes above a quick stop for something such as a bathroom break, there is an additional fee of $50 per stop. This $50 includes up to a 15 minute waiting period. If the stop is longer than 15 minutes, an hourly waiting rate will be charged of $85 an hour.

Yes, you can request a certain driver for your reservation and if they are available, we will do our best to accommodate your request.